1.   Exchange Policy 

Due to the nature of our digital and customized services, we do not offer returns or refunds. However, we are committed to your satisfaction.

1. Revisions: We offer multiple revisions (as per the service package) to ensure you are happy with the final result.

2. Exchange Eligibility: If there is a technical error or a major issue caused by us, we will offer a correction or replacement at no additional cost.

3. Cancellation Policy: You can cancel your order within 12 hours of payment if no work has begun. After this period, cancellations are not accepted.

4. Communication: We encourage open communication with your personal project coordinator. If you are not satisfied, please contact us and we will do our best to resolve the issue.

1.   Return & Refund Policy 

Due to the nature of digital design and customized branding services, we do not offer returns once a project has started or been delivered. However, your satisfaction is our priority, and we are happy to review special cases.

1. Non-Refundable Services:

• All delivered digital files (logos, designs, templates, etc.).
• Services that have already been initiated or partially completed.

2. Refund Eligibility: A full or partial refund may be issued in the following cases:

• Payment was made by mistake, and no work has started.
• A service was not delivered within the agreed timeline, and no prior notice or progress was shared.
• The delivered work was completely different from the agreed-upon brief and cannot be corrected through revisions.

3. Process for Requesting a Refund: To request a refund, please contact us via email 7 days of receiving the service. We will review your case within 3–5 business days.

4. Partial Refunds: In cases where work has started but not completed, partial refunds may be issued based on the progress made.